Refund policy

Return & Exchange Policy :

We accept returns or exchanges only in the following cases:

• You received the wrong item
  
  
• The product is damaged or defective

⚠️ Important:

Returns will only be accepted if you share a clear, unedited unboxing video that starts from the moment the sealed parcel is being opened. Without this video, we won’t be able to process your return.

Not eligible for return:

• Minor design differences
• Slight color variations due to lighting or screens
• Handmade imperfections
• Slight irregularities that are part of hand-finished processes

Timeline:

• Contact us within 24 hours of receiving the item
• Product must be unused
• At Kiah by K, all return requests must be initiated within 2 working days of receiving your order. Once approved, the refund will be processed and reflected in your bank    account within 5–7 working days.

⚠️ Disclaimer:

Please note that processing and resolving replacement or refund requests may take up to 10 business days. If a credit is issued to your debit or credit card, please allow one full billing cycle for the amount to reflect on your card statement.

We are not responsible for any additional delays caused by the processing policies of your financial institution or bank.

Shipping:

• Shipping charges are non-refundable
• You can send it via your own courier or ask for our help (if available)